Terms & Condition 

We would like to ensure that you are completely satisfied with your shopping experience at Not Sheep. If for any reason you are dissatisfied with a purchase, you are able to return or exchange your purchase within 30 days of your order’s shipment date.

Items must be in their original form, unworn, unwashed and with original tags attached in order to receive a full refund or exchange. Shipping and handling on returned merchandise is non-refundable unless the wrong item was shipped or the product was received damaged.

 Refunds will be made in the original method of payment only. Without a receipt, a store credit at current price will be given.

 If there is any issue with the merchandise you received, please contact us at customerservice@notsheepboutique.co.za within 5 business days of receipt.

 Shipping fees are non-refundable. Customers are responsible for the cost of shipping back the return items.

 For international orders, customers are responsible for VAT and/or custom duty taxes.

 How to Make a Return/Exchange

Returns via Mail

In order to have a successful return, please fill out the Return/ Exchange Form that you received in your original package, include your receipt and make sure you package the item(s) in its original form with the tags attached. Please mail your return item(s) to:

 P.O box 344

Southbroom

South Africa

4277

 Please remember, items must be returned within 30 days from the shipment date to get your refund!

 FAQ on Returns & Exchanges

Are there any items I cannot return/exchange?

 Yes, the following items are not eligible for a refund/exchange and will be denied:

 Returns/exchanges received after 30 days of the original shipment date.

Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains.

Any items on our Sale page

Jewellery

Eyewear

Undergarments

Gift Cards

Any opened beauty products.

Shoes without a price tag on the sole.

Please keep in mind that Not Sheep reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.

 Where do I send my return merchandise?

Send your return merchandise to:

Not Sheep P.O.Box 344

Southbroom

4277

 Please consider delivery confirmation/shipping insurance for your return/exchange package, as Not Sheep is not responsible for any lost returned/exchanged packages.

 Please allow 7-10 business days upon receipt of the package for us to process your return. Refunds will be issued back in the original form of payment or online store credit.

 How do I make an exchange?

Exchanges via Mail: Since many of our items sell out quickly, the best way to make an exchange is to place a new order for the item(s) you want. This will ensure that your item(s) is still in stock. Please note the exchange must be for the same item Once we receive your exchange, we will refund your order to the original form of payment, and send you a confirmation email. All exchanges must be made within 30 days of your order’s shipment date.

 

 *Please note that gift cards, cosmetics, undergarments, jewellery, swimwear and special custom orders cannot be returned or exchanged: unless received damaged, defective, or the wrong item(s) shipped.

 Can I return sale items?

Sale items are final sale and may not be returned or exchanged. Please keep in mind that discounts are not eligible on prior purchases.

 What are the terms and conditions?

We inspect all returns/exchanges and we reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial. By purchasing from Not Sheep online boutique, you accept these terms and conditions.

 Can prices differ from Not Sheep online and the retail boutiques?

Yes, prices on Not Sheep online store may often differ from Not Sheep retail stores.